sau 20994 de puncte. Detalii.
Livrare in 15 zile lucratoare
An aparitie: 2019
Autor: Jay Kandampully
Categoria: Industry & industrial studies
Editura: Goodfellow Publishers Limited
Format: 275 x 186 x 20 mm
Nr. pagini: 344
Research, teaching interests and collective industry experiences have led to a strong belief that service management theory provides a vital conceptual framework with near perfect applicability in hospitality and tourism.
Service Management Principles for Hospitality & Tourism guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs within the context of personal relationships and experience. This edition includes references and examples about how service organizations can capitalize on, or are impacted by ongoing technological and social changes impacting the world, such as the sharing economy, social media, mobile and wearable technologies, online communities and more.
Service Management Principles for Hospitality & Tourism:
* incorporates pedagogical features including examples, review questions, study objectives, chapter outlines, key words, diagrams and photos, tips boxes, and more!
* surveys many topics covering operations, marketing, and human resources.
* provides a sound set of principles of service management.
This text introduces students to a range of interrelated topics that are fundamentally critical to success in service enterprises.
Cartea Service Management Principles for Hospitality & Tourism - Jay Kandampully face parte din categoria Industry & industrial studies a librariei online Libris.ro si este scrisa de Jay Kandampully. Livrarea se face din stocul furnizorului nostru din UK in aproximativ 15 zile lucratoare. Transportul este gratuit prin curier rapid, oriunde in Romania, pentru orice comanda de minimum 50 de lei. Pentru orice solicitare sau informatie suplimentara apelati call center-ul Libris de luni pana vineri intre orele 8-20.