How Institutions Listen: Civic Data, Ai, and the Path to Public Trust

Eric Gordon is a professor in the College of Communication and Director of the Center for Media Innovation & Social Impact at Boston University. His books include Meaningful Inefficiencies, The Urban Spectator, and Net Locality. He is the author of over 50 articles and chapters on media and urbanism and the coeditor of Civic Media (MIT Press) and Ludics.