The Southwest Airlines Way

De (autor): Jody Hoffer Gittell

The Southwest Airlines Way

De (autor): Jody Hoffer Gittell

Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.

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Detaliile produsului

Categoria: Hospitality, Travel & Tourism
Autor: Jody Hoffer Gittell
Editura: MCGRAW-HILL COMPANIES
An aparitie: 2005

Editie: Paperback

Nr. pagini: 336

Cod: BRT9780071458276

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The Southwest Airlines Way

De (autor): Jody Hoffer Gittell

The Southwest Airlines Way

De (autor): Jody Hoffer Gittell

Descrierea produsului

S-ar putea sa-ti placa si

Nuts! - Kevin Freiberg

Turnaround Time: Uniting an Airline and Its Employees in the Friendly Skies - Oscar Munoz

Achieving Success Through Innovation: Cases and Insights from the Hospitality, Travel, and Tourism Industry - Glenn Withiam

Turkish Airlines: The Istanbul Superconnector - Jozef Mols

The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice - Jack B. Corgel

Naked Airport: A Cultural History of the World's Most Revolutionary Structure - Alastair Gordon

The Airbnb Story: How Three Ordinary Guys Disrupted an Industry, Made Billions . . . and Created Plenty of Controversy - Leigh Gallagher

The Lean Sensei - Nicolas Chartier

Say Thank You for Everything: The Secrets of Being a Great Manager - Strategies and Tactics That Get Results - Jim Edwards

Excellence Wins

Corporate Culture and Performance - John P. Kotter

Tourism and Hospitality Management in Practice: A Case Study Collection - Rebecca Wilson-mah

Don't Blame Your F#ck Up on the Consultant!: How To Be A Better Consulting Client And Get Positive Results - Curtis L. Odom

Outstanding Operations Directors: 31 Case Studies Showcasing Excellence - Chris Edger

Air Carrier Operations - Mark J. Holt

Upside Down: The Amazing Story of How One Innovative Company Turned Its Culture Upside Down and Became One of NASDAQ's Top Stocks - Turney Stevens

Marketing Tourism and Hospitality: Concepts and Cases - Richard George

The Ritz-Carlton Hotel - Anonymous

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Transforming Relationships for High Performance: The Power of Relational Coordination - Jody Hoffer Gittell

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