Leaders must create a culture of continuous improvement (CI) in their organizations to survive and thrive. This book was inspired by W. Edwards Deming's insight, "It is not enough to do your best; you must know what to do, and then do your best." Through the journey of Sherry, a general manager navigating her team through a server-downtime crisis, readers are shown what to do in fostering a growth and improvement mindset among their teams. It stands as an interactive guide, and an essential toolbox promising to empower leaders to unlock their team's full potential and nurture a CI culture.

Combining motivational insights, leadership acumen and team dynamics, this book distinguishes itself with interactive questions at the end of each chapter. These are designed to prompt self-discovery and provide actionable strategies for immediate implementation and impact, drawn from the author's two decades of leading CI.

Enhanced by original Cox-Box cartoons, this narrative is not only engaging but packed with invaluable lessons.