Becoming the Experience Maker (2nd Edition): Turn Everyday Interactions Into Remarkable Customer Experiences -

Dan Gingiss is an international keynote speaker and renowned customer experience expert with over 20 years of professional experience spanning customer service, marketing, social media, and customer experience leadership. He has held executive roles at Fortune 300 companies, including Discover, Humana, and McDonald's. Author of Winning at Social Customer Care, Dan also co-hosted the award-winning Experience This! podcast. He holds a BA in psychology and communications from the University of Pennsylvania and an MBA from Northwestern University's Kellogg School of Management. A native Chicagoan, Dan combines his expertise with a flair for storytelling, sharing practical insights that help businesses create remarkable customer experiences.