Luc De Ghein, CCIE No. 1897, is an escalation engineer for Cisco Systems in EMEA. Luc has been in the networking industry for 13 years and has been with Cisco for more than 11 years. He provides escalation support to Cisco engineers worldwide and teaches others about IP routing protocols and MPLS technologies. Luc has been a speaker at several Networkers conferences. During the past seven years, Luc has specialized in the area of MPLS technologies. Before moving to his current position, Luc was a Technical Assistance Center (TAC) customer support engineer for two and a half years, specializing in routing. He has been an escalation engineer for routing and MPLS technologies for more than eight years. Since 1996, Luc has been a Cisco Certified Internetwork Expert (CCIE). He is certified as both a Routing and Switching CCIE and as a Service Provider CCIE.