Assessment Tools for Successful Library Evaluations: A Practical Guide

Holt Zaugg is the Assessment Librarian at the Brigham Young University Library, Provo USA. He is responsible for the user experience, value description, and process improvement assessments of library services, spaces, resources, and personnel. Over the past 11 years, he coordinated or conducted over 120 assessments of academic library services, spaces, resources, and personnel interactions with patrons and library employees, resulting in multiple peer-reviewed publications as well as two dozen conference and workshop presentations.