Empowering Library Staff and Customers: Building a Culture of Teamwork and Trust

Hollerbach, Catherine E.: - Catherine E. Hollerbach is Chief Operating Officer, Anne Arundel County Public Library, USA. She is a graduate of the Maryland Library Leadership Institute and won the Citizens for Maryland Libraries Outstanding Employee Award. She has presented at conferences of the Public Library Association, Maryland Library Association, and Texas Library Association. She is a contributing author to Publiclibrariesonline.org blog.