How to Work with Just about Anyone: A 3-Step Solution for Getting Difficult People to Change

Gill, Lucy: - Lucy Gill is an internationally known authority on the prevention and management of difficult and nonproductive behavior, and has been a Research Affiliate at the Mental Research Institute of Palo Alto--the only management consultant to be accorded that status. Her clients include Bank of America, Varian, Rockwell International, TRW, Sun Microsystems, and a number of Silicon Valley start-up companies.