Lean Knowledge Management: How NASA Implemented a Practical KM Program

Forsgren, Roger: - Mr. Forsgren started his career as a mechanic apprentice at NASA's Glenn Research Center in Cleveland, Ohio and, after ten years of night school, earned an undergraduate and then graduate degree in engineering. In 2005, Mr. Forsgren transferred to NASA Headquarters in Washington D.C. to manage agency training and in 2013 was appointed the director of the Academy of Program/Project and Engineering Leadership (APPEL). In 2016 he was given the additional responsibility of serving as the NASA Chief Knowledge Officer until his retirement in 2021.