Now You're Talking!: The manager's complete handbook to leading great conversations at work-even the tough ones

Wildman, Anna: - Anna Wildman has over 30 years' experience in performance management. During that time, she has designed and facilitated workshops in more than 40 countries across Europe, the Americas, and Asia. Her achievements include: Designing the CEDAR(TM) feedback model, now being used worldwide Developing bespoke performance management systems Delivering over 300 skills programs, including over 40 "train the trainer" workshops She was most recently global director for learning and development at KPMG, with responsibility for the design and implementation of the global core skills curriculum across more than 142 member fi rms. Her previous experience includes ten years in operations in the Royal Navy, followed by a senior performance management training role with Cathay Pacific Airways. Describing her aim in writing Now You're Talking!, she explains, "Even the thought of an upcoming performance conversation can set pulses racing. But seeing what works and what doesn't around the world shows that a successful discussion isn't down to luck. The more that we can share together what works, the faster we can build the skills we need." Anna lives on the south coast of the UK with her husband, whom she first met at that great naval tradition of "afternoon tea" at HMS Tamar in Hong Kong. Their daughter works in the event management industry and their son is in the British Army.