Patient No Longer: How You Can Lead the Consumer Revolution in Healthcare, Second Edition

Patient No Longer delves into the next phase of healthcare's evolution: consumer-centric care. The authors challenge the status quo and explore how we can build a truly consumer-driven healthcare system-- one that is data informed, compassionate, and ultimately meaningful for patients-- by answering a critical question: What can we do now to transform our healthcare model into one that puts consumers at the center of the experience? Drawing on new research and real-world case studies, the book analyzes long-term effects of COVID-19 on healthcare, revealing how the pandemic accelerated the shift toward patient-centered care. The book offers a fresh look at the progress-- and the work yet to be done-- in achieving a system in which providers partner with patients to create healthier communities. This extensively revised edition features new content throughout, including: - Information regarding potential for artificial intelligence (AI) to transform healthcare - Ideas for improving patient experience to remove barriers to care With actionable insights and a forward-thinking framework, the book equips organizations to deliver the compassionate, human-centered care patients deserve.