Service Excellence in Organizations, Volume I: Eight Key Steps to Follow and Achieve It
Service Excellence in Organizations, Volume I: Eight Key Steps to Follow and Achieve It
Explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy. This first volume offers some theoretical background, and contains practical examples and a self-assessment diagnostic tool to identify organizational areas of strength.
PRP: 167.34 Lei
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150.61Lei
150.61Lei
167.34 LeiPrimești 150 puncte
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Descrierea produsului
Explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy. This first volume offers some theoretical background, and contains practical examples and a self-assessment diagnostic tool to identify organizational areas of strength.
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