Something's Troubling Me: How To Calm And Shape Difficult Professional Conversations

Something's Troubling Me provides a new perspective on Difficult Professional Conversations, helping you to navigate their complexity with understanding and serenity. Using simple terminology, illustrated beautifully by Philippe Tur's emotional troll, the book explains how to manage a candid exchange-the key to resolving a difficult conversation.

Something's Troubling Me arose from Andy's many years of industry experience in contributor and leader roles and as a coach and trainer of professionals from different companies, countries, and cultures. It draws on theory and best practices from a particularly wide range of sources. In addition, the annex provides a unique set of exercises and examples based on 12 film scenes, allowing you to practice safely by writing or playing improvisations of the scenes, individually or in groups.

Something's Troubling Me gives guidelines and wisdom for each of the four main stances of a candid exchange-pausing, asking, listening, and explaining-teaching you what to do next in almost any circumstance. Also, accepting that you cannot bring every Difficult Professional Conversation to a satisfactory conclusion, it discusses the possibility of failure and what to do about it. Given the unpredictable nature of difficult conversations, this is what you need!