UX Skills for Business Strategy: Articulating Impact for Product, User, and Business Outcomes

Mats, Kim Mats: - Kim helps companies transform and grow their business through human-centered design. She partners with startups, nonprofits, and Fortune 500 companies to understand their goals and vision, and then deliver transformative digital solutions that add both customer and business value.

Working with over 20 clients, including Microsoft, Kellogg's, and ServiceNow, Kim has led global creative teams from concept to final production, successfully delivering a range of solutions from websites, customer account portals, and mobile apps, to intranets and enterprise collaboration tools. Since 2021, Kim has led design teams at Kaiser Permanente in delivering a $20M product portfolio focused on marketing, sales, and personalized patient experiences. Kim mentors and teaches UX fundamentals and case study writing.