Working with Difficult People: Handling the Ten Types of Problem People Without Losing Your Mind

AMY COOPER HAKIM, PhD, is the founder of The Cooper Strategic Group, a management consulting firm that specializes in training and development, targeted hiring, and survey design and analysis. As an Industrial/Organizational psychology practitioner she provides solutions to make businesses run smoothly and help employers find, maintain, and effectively utilize top-notch employees.

MURIEL SOLOMON worked in communications for over 40 years. She taught her "Strategic Talking" method to companies throughout the United States, and wrote a syndicated column for the Miami Herald for many years.