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Customer Experience Book

3.55

111.48  Lei

sau 11148 de puncte. Detalii.

Livrare in 25 zile lucratoare

Cod: BRT9781292148465

An aparitie: 2016

Autor: Alan Pennington

Categoria: Business Management

Editie: necartonata

Editura: Pearson Education - Business

Format: 235 x 157 x 13 mm

Limba: English

Nr. pagini: 232



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30 de Zile Drept de Retur
 

Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business.



From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you'll discover:



* Why customer experience is so important in business - and how it applies to you

* How to use customer experience tools in your business - step by step guides on how to use CX metrics and how to learn from them



Alongside the theory and practical how-to guidance, there will be a range of examples of 'thinking differently' about everyday situations to engage the reader. Plus, with case studies from International Companies, readers will discover not only what works well but also the hard lessons they have learned.





The Customer Experience Book shows you how to understand, measure and improve customer experience in your business, whatever your level.

Livrarea se face din stoc din depozitul de carte Libris, in zilele lucratoare. Transportul este gratuit prin curier rapid, oriunde in Romania, pentru orice comanda de minimum 90 de lei. Pentru orice solicitare apelati call center-ul Libris de luni pana vineri intre orele 8-20.


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