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Customer Service: Pearson New International Edition

3.78

231.83  Lei 272.74  Lei

sau 23183 de puncte. Detalii.

Indisponibil

Cod: BRT9781292040356

An aparitie: 2013

Autor: Elaine Harris

Categoria: Business & management

Editie: necartonata

Editura: Pearson Higher Education

Format: 279 x 216 x 11 mm

Limba: English

Nr. pagini: 200

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30 de Zile Drept de Retur
 

For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles.



The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Cartea Customer Service: Pearson New International Edition face parte din categoria Business & management a librariei online Libris.ro si este scrisa de Elaine Harris.
Livrarea se face din stocul furnizorului nostru din UK in aproximativ 15 zile lucratoare. Transportul este gratuit prin curier rapid, oriunde in Romania, pentru orice comanda de minimum 65 de lei. Pentru orice solicitare sau informatie suplimentara apelati call center-ul Libris de luni pana vineri intre orele 8-20.


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