Reece, Monique: - Monique Reece has taught executive MBA (EMBA) classes at the Institute for Leadership and Organizational Performance at the University of Denver. She has also served as a faculty member in the executive education program at the Daniels College of Business, University of Denver, and as a member of the online faculty in the EMBA program for Colorado State University. In addition to teaching, Monique has executive management experience working with Fortune 500 companies and fast-growing entrepreneurial businesses. She founded MarketSmarter, a consulting and training firm that helped organizations develop growth strategies and improve organizational culture, employee engagement and customer loyalty. Monique also created a program that has taught hundreds of CEOs, marketers, sales professionals and entrepreneurs how to develop growth strategies and marketing plans. She most recently served as Chief Learning Officer for ServiceSource. Prior to this she was the executive vice president at Jones Knowledge (a division of Jones International University), and served as director in various areas at Avaya, including global market development, leadership and organizational effectiveness, and corporate planning. Monique is the co-author of two previous editions of this book, EFFECTIVE HUMAN RELATIONS; author of Real-Time Marketing for Business Growth: How to Use Social Media, Measure Marketing and Create a Culture of Execution; coauthor of Market Smarter, Not Harder; and a former columnist for The Denver Business Journal and for WOBI.com. She has also served on several boards.