Eliminating the need for manual intervention in complex or repetitive business processes can have a positive impact on operations. By automating certain decisions, organizations can not only accelerate process workflows, but also improve the accuracy and consistency of the results. Digital process automation is fundamental to delivering better customer experiences that fully meet user expectations. Digitization of back-office services, primarily handled by business support functions, is underway. Shared Services organizations manage and deliver business and administrative support services common to business units. These support services are primarily focused on functions such as Finance & Accounting, Human Resources, Purchasing & Supply Chain, and IT. By incorporating digital automation and transformation technologies, such as Business Process Management (BPM), Enterprise Resource Planning (ERP), Robotic Process Automation (RPA), Intelligent Automation (IA) and Blockchain into the operations, organizations can streamline processes and increase operational efficiencies.

About the Author

Dr. Vipin K Suri is the Managing Director of Shared Services International Inc, a global management consulting firm focused on Shared Services design and implementation, as well as online and in-classroom training in the areas of Shared Services, Project Management and Six Sigma. He is also the Managing Director & Group CEO of SSI (Beijing), a management consulting firm in China. As a management consultant for over 20 years, he has successfully assisted several companies in the Asia-Pacific Region, Australia, India, and North America with their efforts to implement Shared Services and to review effectiveness of their Human Resources, Supply Chain Management, Finance, Information Technology, and other business support functions. He has a doctorate (PhD) degree in Business Support Services (Shared Services). He holds a Master's degree in Business Administration (MBA), a Master's degree in Mechanical Engineering (M.Eng.) and a B.Sc. degree in Mechanical Engineering. He is a Professional Engineer (P.Eng.), a Chartered Professional Accountant (CPA) and a Certified Management Accountant (CMA).