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Good Services - Lou Downe

4.78

115  Lei

sau 11500 de puncte. Detalii.

Livrare in 25 zile lucratoare

Cod: BRT9789063695439

An aparitie: 2020

Autor: Louise Downe

Categoria: Business Management

Categoria: Business Development

Editie: Paperback

Editura: Bis Publishers

Format: 180 x 116 x 17 mm

Limba: English

Nr. pagini: 192



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Transport Gratuit peste 90 de lei
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30 de Zile Drept de Retur
 

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.



A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Livrarea se face din stoc din depozitul de carte Libris, in zilele lucratoare. Transportul este gratuit prin curier rapid, oriunde in Romania, pentru orice comanda de minimum 90 de lei. Pentru orice solicitare apelati call center-ul Libris de luni pana vineri intre orele 8-20.


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