Harvard Business Review on Increasing Customer Loyalty

De (autor): Harvard Business Review

Harvard Business Review on Increasing Customer Loyalty

De (autor): Harvard Business Review

How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or not.

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Editie: Paperback

Nr. pagini: 240

Cod: BRT9781422162521

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Raving Fans - Ken Blanchard

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Maximizing Customer Loyalty - C. William Crutcher

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The Power of Customer Experience: 5 Elements To Make An Impact - Elizabeth Dixon

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It Starts with Clients: Your 100-Day Plan to Build Lifelong Relationships and Revenue - Andrew Sobel

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The Hospitality Mentality: Create Raving Fans Through Your Guest Experience - Josh Liebman

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Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer - Carl Sewell

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Raving Fans!

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Customer Success Mindset - Jyotsana Shukla

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Go Big or Go Home: 5 Ways to Create a Customer Experience That Will Close the Deal - Diana Kander

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Never Lose a Customer Again: Turn Any Sale Into Lifelong Loyalty in 100 Days - Joey Coleman

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Outside in: The Power of Putting Customers at the Center of Your Business - Harley Manning

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The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd - Mark Colgate

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The New Successful Large Account Management: Maintaining and Growing Your Most Important Assets -- Your Customers - Robert B. Miller

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The Exceptional Experience: Creating a Business Your Customers Will Love - Taylor Welch

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Art of Client Service - Robert Solomon

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A Complaint Is a Gift, 3rd Edition: How to Learn from Critical Feedback and Recover Customer Loyalty - Janelle Barlow

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Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer - Tycho Press

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The Come Back Culture: 10 Business Practices That Create Lifelong Customers - Jason Young

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HBR's 10 Must Reads on Mental Toughness (with bonus intervie -

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Hbr's 10 Must Reads on Managing Yourself (with Bonus Article "how Will You Measure Your Life?" by Clayton M. Christensen) - Harvard Business Review

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Dealing with Difficult People - Harvard Business Review

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Focus (HBR Emotional Intelligence Series)

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Influence and Persuasion (HBR Emotional Intelligence Series)

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Confidence (HBR Emotional Intelligence Series)

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Mindful Listening (HBR Emotional Intelligence Series)

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Hbr's 10 Must Reads on Leadership (with Featured Article "what Makes an Effective Executive," by Peter F. Drucker) - Harvard Business Review

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Power and Impact (HBR Emotional Intelligence Series) -

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Mindfulness (HBR Emotional Intelligence Series)

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Happiness

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Hbr's 10 Must Reads on AI (with Bonus Article How to Win with Machine Learning by Ajay Agrawal, Joshua Gans, and AVI Goldfarb) - Harvard Business Review

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Generative Ai: The Insights You Need from Harvard Business Review - Harvard Business Review

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Hbr's 10 Must Reads on Emotional Intelligence (with Featured

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Hbr's 10 Must Reads on Strengthening Your Soft Skills (with Bonus Article You Don't Need Just One Leadership Voice--You Need Many by Amy Jen Su) - Harvard Business Review

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Purpose, Meaning, and Passion - Harvard Business Review

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Harvard Business Review on Increasing Customer Loyalty

De (autor): Harvard Business Review

Harvard Business Review on Increasing Customer Loyalty

De (autor): Harvard Business Review

Descrierea produsului

S-ar putea sa-ti placa si

Raving Fans - Ken Blanchard

Maximizing Customer Loyalty - C. William Crutcher

The Power of Customer Experience: 5 Elements To Make An Impact - Elizabeth Dixon

It Starts with Clients: Your 100-Day Plan to Build Lifelong Relationships and Revenue - Andrew Sobel

The Hospitality Mentality: Create Raving Fans Through Your Guest Experience - Josh Liebman

Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer - Carl Sewell

Raving Fans!

Customer Success Mindset - Jyotsana Shukla

Go Big or Go Home: 5 Ways to Create a Customer Experience That Will Close the Deal - Diana Kander

Never Lose a Customer Again: Turn Any Sale Into Lifelong Loyalty in 100 Days - Joey Coleman

Outside in: The Power of Putting Customers at the Center of Your Business - Harley Manning

The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd - Mark Colgate

The New Successful Large Account Management: Maintaining and Growing Your Most Important Assets -- Your Customers - Robert B. Miller

The Exceptional Experience: Creating a Business Your Customers Will Love - Taylor Welch

Art of Client Service - Robert Solomon

A Complaint Is a Gift, 3rd Edition: How to Learn from Critical Feedback and Recover Customer Loyalty - Janelle Barlow

Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer - Tycho Press

The Come Back Culture: 10 Business Practices That Create Lifelong Customers - Jason Young

De acelasi autor

HBR's 10 Must Reads on Mental Toughness (with bonus intervie -

Hbr's 10 Must Reads on Managing Yourself (with Bonus Article "how Will You Measure Your Life?" by Clayton M. Christensen) - Harvard Business Review

Hbr's 10 Must Reads 2025: The Definitive Management Ideas of the Year from Harvard Business Review (with Bonus Article Use Strategic Thinking to - Harvard Business Review

Dealing with Difficult People - Harvard Business Review

Focus (HBR Emotional Intelligence Series)

Influence and Persuasion (HBR Emotional Intelligence Series)

Confidence (HBR Emotional Intelligence Series)

Mindful Listening (HBR Emotional Intelligence Series)

Hbr's 10 Must Reads on Leadership (with Featured Article "what Makes an Effective Executive," by Peter F. Drucker) - Harvard Business Review

Power and Impact (HBR Emotional Intelligence Series) -

Mindfulness (HBR Emotional Intelligence Series)

Happiness

Hbr's 10 Must Reads on AI (with Bonus Article How to Win with Machine Learning by Ajay Agrawal, Joshua Gans, and AVI Goldfarb) - Harvard Business Review

Hbr's 10 Must Reads on Managing People (with Featured Article "leadership That Gets Results," by Daniel Goleman) - Harvard Business Review

Hbr's 10 Must Reads on High Performance (with Bonus Article the Right Way to Form New Habits" an Interview with James Clear) - Harvard Business Review

Generative Ai: The Insights You Need from Harvard Business Review - Harvard Business Review

Hbr's 10 Must Reads on Emotional Intelligence (with Featured

Hbr's 10 Must Reads on Strengthening Your Soft Skills (with Bonus Article You Don't Need Just One Leadership Voice--You Need Many by Amy Jen Su) - Harvard Business Review

Purpose, Meaning, and Passion - Harvard Business Review

HBR Guide to Being More Productive (HBR Guide Series) - Harvard Business Review

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