How do you deal with high-maintenance parents who never seem happy with the job you are doing?

Emotionally charged, often disgruntled, and occasionally abusive parents--sound familiar? The second edition of McEwan′s best-selling classic will help you manage your most difficult audience, adding several features and examples that will give you the confidence and skills you need to handle such situations, including:

• Over two dozen strategies--enhanced and updated--to defuse emotionally charged parents
• An updated, easy-to-administer healthy school checklist
• Fifty ways to build parental support for your school
• Ten goals-at-a-glance to help keep your school-community relations on target
• A built-in facilitator′s guide