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ITIL For Dummies

3.7

115.89  Lei 136.34  Lei

sau 11589 de puncte. Detalii.

Indisponibil

Cod: BRT9781119950134

An aparitie: 2012

Autor: Peter Farenden

Categoria: Business & management

Editie: necartonata

Editura: Wiley

Format: 235 x 187 x 21 mm

Limba: English

Nr. pagini: 392

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ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. * Understanding how ITIL can help you * Getting to grips with ITIL processes and the service lifecycle * Implementing ITIL into your day to day work * Learn key skills in planning and carrying out design and implementation projects

Cartea ITIL For Dummies face parte din categoria Business & management a librariei online Libris.ro si este scrisa de Peter Farenden.
Livrarea se face din stocul furnizorului nostru din UK in aproximativ 15 zile lucratoare. Transportul este gratuit prin curier rapid, oriunde in Romania, pentru orice comanda de minimum 50 de lei. Pentru orice solicitare sau informatie suplimentara apelati call center-ul Libris de luni pana vineri intre orele 8-20.


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