How do we learn from service user perspectives?
What practical skills and approaches are needed to make care truly person-centred?


Written by practitioners, academics and, more importantly, the people who use health services, this unique text examines the application of person-centred principles across a range of healthcare contexts. It will provide you with the essential skills, techniques and strategies needed to deliver person-centred care.

Patient and service users should be at the heart of healthcare delivery, and this book will equip nurses and midwives by connecting the reader to the lived experience of those receiving healthcare. It examines issues across the lifespan and reveals how person-centred care can best be achieved by working in partnership.


After introducing key principles and service design in chapters 1 and 2, each chapter that follows tackles a different age or disease specific area of care, including:

* Maternity care
* Family care including health visiting
* Adolescent care
* Adult critical care
* Diseases including diabetes and arthritis
* Care for people with long term mental health problems
* Intellectual disabilities
* Care of carers

Putting people at the heart of healthcare is essential to effective practice, and this book interweaves real patient stories into every chapter, bringing nursing and midwifery theory to life and helping students and practitioners hone and develop their skills. An essential buy for all nurses and midwives.

"This book offers an innovative, creative and fresh approach to understanding the heart of patient centred care. Its partnership approach has meant that the voices of national experts and patients are represented, and together they share their expertise and experience based insights, which has resulted in a text that illuminates the evidence base for nurses, midwives and other health care professionals. Never has there been a more significant time to focus on pat