Alexander Alonso, PhD, SHRM-SCP, Alexandria, Virginia (United States of America), is SHRM's, the Society for Human Resource Management, Chief Knowledge Officer and founder of SHRM's Better Workplaces Research Institute. Dr. Alonso is also the author of Defining HR Success and The Price of Pettiness. Nancy A. Woolever, MAIS, SHRM-SCP is the Society of Human Resource Management's Vice President of Certification with responsibility for exam development, certificants care, and testing administration. She has also edited two editions of Ace Your SHRM Certification Exam.