Managing people is one of the most demanding yet career-enhancing and rewarding skills you can have. Skills for New Managers, Second Edition, provides everything you need to excel as a manager from day one. From hiring productive employees to developing mentoring, leadership, and coaching skills, this fast-paced, easy-to-understand guide is your blueprint for managing your staff to success.

• Getting results by knowing when to speak up--and when to listen
• Motivating your staff to exceed expectations
• Delegating tasks and dealing with crises
• Running meetings that are organized and focused

Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:

• Clear definitions of key terms and concepts
• Tactics and strategies for managing your staff
• Tips for executing the tactics in the book
• Practical advice for minimizing the possibility of error
• Warning signs for when things are about to go wrong
• Examples of successful management tactics
• Specific planning procedures, tactics, and hands-on techniques