Melanie Jones was born in Wrexham and grew up in Liverpool. She met Steve at her local Tesco, where they both worked, when she was 17 and they married five years later in 1987. They had their first son, Owen, in 1990 and second son, Rhys, in 1995. Their happy family life was torn apart on 22 August 2007, when eleven-year-old Rhys was shot by a stray bullet fired by gang member Sean Mercer as he walked home from football training. He later died in hospital. After Rhys's murder and the trial, Mel and Steve continued to work at Tesco and have helped in efforts to raise over £300,000 for a local community centre in Rhys's name, which opened in 2013. They also collaborated with Jeff Pope on the recent ITV drama Little Boy Blue.