Gene Gagnon was the Chief Executive Officer of Gagnon and Associates, a Management and Industrial Engineering consulting firm established in 1960. He was a registered Professional Engineer and a Certified Management Consultant. He was very active member of the Institute of Industrial Engineering, an active member of the Council of Logistics Management (now CSCMP), and a charter member of the Warehouse Education and Research Council (WERC). He was the author of a monthly magazine column on Human Resource Management for Transportation and Distribution and The Foodservice Distributor. Jim Barnes is a Senior Managing Partner and CEO at enVista. enVista is an enterprise and supply chain consulting firm focused on increasing profitability and eliminating waste for retail, distribution and e-commerce centric companies. He is an active member of CSCMP, WERC and a member of the Institute of Industrial Engineers. Barnes has written and published numerous whitepapers on the subjects of Supply Chain Design, LEAN Enterprises, Warehouse Management, Labor Management and Transportation Management systems. He is a featured speaker at supply chain, retail and manufacturing forums. Barnes also writes a monthly blog, enMotion and is the author of The Oracle Speaks, an entertaining podcast series, focusing on real life supply chain problems and solutions.