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Ten Principles Behind Great Customer Experiences - Watkinson Matthew

4.16

111.6  Lei 124  Lei

sau 11160 de puncte. Detalii.

Livrare in 3-5 saptamani

Cod: BRT9780273775089

An aparitie: 2012

Autor: Watkinson Matthew

Categoria: Business & management

Editie: necartonata

Editura: Pearson Financial Times

Format: 236 x 156 x 16 mm

Limba: English

Nr. pagini: 240



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Transport Gratuit peste 90 de lei
Puncte de fidelitate
30 de Zile Drept de Retur
 

Overall WINNER - CMI Management Book of the Year 2014

WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014







Create a great customer experience whoever you are.



Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.



This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are.



For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn't need to be complicated or cost a fortune.

Livrarea se face din stoc din depozitul de carte Libris, in zilele lucratoare. Transportul este gratuit prin curier rapid, oriunde in Romania, pentru orice comanda de minimum 90 de lei. Pentru orice solicitare apelati call center-ul Libris de luni pana vineri intre orele 8-20.


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