A chief medical officer (CMO) is a senior executive responsible for providing strategic leadership and direction to an organization's medical and clinical affairs. But how does a physician learn how to be an effective CMO? This book is for current CMOs, those aspiring to be CMOs, and the executives and peers who work with them.
This book is a compilation of dozens of medical executives' experiences and lessons, including what they wish they had known before becoming CMOs. A Foreword by Peter Angood, MD, chief executive officer of the American Association for Physician Leadership, puts the book in context for modern physician leadership.
HOW THIS BOOK IS ORGANIZED
Section One - The Plan What is a CMO? Who wants to be one and why? Let's start at the beginning and then take a survey course of the physiology of the CMO - body, heart, brains, and spirit.
Section Two - The Anatomy of the CMO As we consider the skills and talents that make up the ideal CMO, we need to begin with the basics, the building blocks, the essential metabolic functions. Think of this section as the guts, or bones and sinews, the underlying structural plan of the CMO. These chapters discuss such topics as quality and safety, change management, professionalism, patient experience, the EMR, and dealing with payers.
Section Three - Relationships Alone you go fast; together you go far. History and recent headlines are replete with the follies of leaders who rely only on themselves for counsel and direction. Medicine is a team sport. CMOs need partners. This section can be described metaphorically as the heart of the CMO. Authors recount the dynamics of the relationships with the CEO, the CNO, the CFO, the board of directors, and the medical staff leaders. We also learn about the importance of mentoring.
Section Four - Systemic Thinking Animals evolved eyes and brains so they could navigate their environments. This section is about the brains of the CMO, how the CMO deals with forces outside the hospital: accreditation and ratings agencies, the media, the community. This requires a set of non-clinical skills and the ability to lead teams of non-clinicians.
Section Five - Values This is the transcendent section, the whole being greater than the sum of its parts. The CMO's spirit must be oriented toward the highest ideals: equity, justice, respect. The CMO needs to understand ethics and the value of diversity, as well as the historic challenges that continue to