Barbara Pachter is an internationally renowned speaker and coach on business etiquette and communications, and instructor in the School of Business at Rutgers University. She has written 10 books on related topics, including Essentials of Business Etiquette. Pachter is quoted regularly in newspapers and magazines such as The Wall Street Journal, The New York Times, and TIME. She has made appearances on 20/20, The TODAY Show, and The Early Show.

Denise Cowie is a writer and editor who has worked on books and newspapers on three continents. She worked for the Philadelphia Inquirer for many years as a feature writer, columnist, and editor. Cowie also edited Barbara Pachter's book Greet! Eat! Tweet!