Promising accountant Lacy Pondwater never wanted to own the Mistletoe Motel. However, when Lacy's mother passes away and her dad grows too old to readjust roof tiles, she scrambles, with the help of her younger sister Stacy, to keep the family business afloat. Worse, the motel has been in desperate need of an update since the '80s and is overlooked by travelers thanks to GPS maps routing away potential customers. On a constantly shrinking shoestring budget, Lacy's maxed out every credit card and is at the end of her rope.

After a few too many glasses of wine and paranormal crime shows, Lacy embellishes the description of the Mistletoe Motel online to include Victorian era haunts and the occasional ghost encounter. Business rapidly picks up and after a few days, Stacy tells Lacy that guests have been finding their belongings in the strangest of places, like inside of the chimney. A question slowly circles around the back of Lacy's mind. Did she inadvertently invite a haunting to Mistletoe Motel, or are her eager guests merely manifesting their own adventures? Of course, white lies always come back to bite, and when a ghost hunting television show asks to film, the sisters reluctantly agree. Only a Christmas miracle can save the motel from bankruptcy and Lacy from a life of fraud.