Erik van Veenendaal has been working as a practitioner and manager in the IT-industry since 1987. After a career in software development, he transfered to the area of software quality. As a test manager and test consultant he has been involved in a great number and variety of projects, has implemented structured testing and carried out test process improvements activities in a large number of organisations in different industries. He is the author of numerous papers and a number of books on software quality and testing, including the best-seller "Testing according to TMap". He is a regular speaker both at national and international testing conferences and a leading international (ISEB accredited) trainer in the field of software testing. At EuroStar'99 he received the best tutorial award for a tutorial on usability testing. Erik van Veenendaal is the founder and managing director of Improve Quality Services ltd., a company that provides international consultancy and training services in the area of quality management, usability, inspection and testing. Erik is also a senior lecturer at the Eindhoven University of Technology, Faculty of Technology Management. He is on the Dutch ISO standards committee for software quality and board member of ESCOM Conference ltd. Plus contributions by James Bach, Victor Basili, Rex Black, Chris Comey, Ton Dekkers, Isabel Evans, Paul Gerard, Tom Gilb, Les Hatton, David Hayman, Rob Hendriks, Tim Koomen, Dirk Meyerhoff, Martin Pol, Stuart Reid, Hans Schaefer, Chris Schotanus, Jurrien Seubers, Forrest Shull, Ron Swinkels, Ruud Teunissen, Robert van Vonderen, John Watkins and Mark van der Zwan.