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This is Service Design Thinking: Basics, Tools, Cases - Marc Stickdorn, Jakob Schneider

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112.28  Lei 149.7  Lei

sau 11228 de puncte. Detalii.

In Stoc

Cod: 9789063692797

An aparitie: 2014

Autor: Marc Stickdorn, Jakob Schneider

Categoria: Carti In Engleza

Editia: In limba engleza

Editie: Necartonata

Editura: BIS PUBLISHERS

Format: 230 x 180 mm

Nr. pagini: 380

Tip: Paperback



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This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields.

This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking.

A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals. Besides an introduction to service design thinking through five basic principles, a selection of individual perspectives demonstrate the similarities and differences between various disciplines involved in the design of services. Additionally, the book outlines an iterative design process and showcases 25 adaptable service design tools, exemplifying the practice of service design with five international case studies.

The book concludes with an insight into the current state of service design research and sets service design thinking in a philosophical context. In collaboration with: (in alphabetical order) Kate Andrews (UK), Beatriz Belmonte (E), Ralf Beuker (GER), Fergus Bisset (UK), Kate Blackmon (UK), Johan Blomkvist (SE), Simon Clatworthy (NO), Lauren Currie (UK), Sarah Drummond (UK), Jamin Hegeman (USA), Stefan Holmlid (SE), Luke Kelly (NL), Lucy Kimbell (UK), Satu Miettinen (FI), Asier Pérez (E), Bas Raijmakers (NL), Jakob Schneider (GER), Fabian Segelström (SE), Marc Stickdorn (A), Renato Troncon (IT), Geke van Dijk (NL), Arne van Oosterom (NL), Erik Widmark (S)

Cartea This is Service Design Thinking: Basics, Tools, Cases - Marc Stickdorn, Jakob Schneider face parte din categoria Carti In Engleza a librariei online Libris.ro si este scrisa de Marc Stickdorn, Jakob Schneider. Cartea a fost publicata la editura BIS PUBLISHERS.
Livrarea se face din stoc din depozitul de carte Libris in 24-48 ore, in zilele lucratoare. Transportul este gratuit prin curier rapid, oriunde in Romania, pentru orice comanda de minimum 50 de lei. Pentru orice solicitare apelati call center-ul Libris de luni pana vineri intre orele 8-20.

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