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Customer Relations

Customer Relations

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-15%

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Exceptional Experiences: Five Luxury Levers to Elevate Every Aspect of Your Business - Neen James

PRP: 185.69 Lei

157.84 Lei

157.84 Lei185.69 Lei

Adauga in cos
-15%

Hospitalidad Irracional: El Poder de Dar Más de Lo Que Se Espera de Ti / Unreasonable Hospitality - Will Guidara

PRP: 105.09 Lei

89.33 Lei

89.33 Lei105.09 Lei

Adauga in cos
-10%

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations - Richard Gallagher

PRP: 125.59 Lei

113.03 Lei

113.03 Lei125.59 Lei

Adauga in cos
-10%

transport gratuit

The Jolt Effect: How High Performers Overcome Customer Indecision - Matthew Dixon

PRP: 201.53 Lei

181.38 Lei

181.38 Lei201.53 Lei

Adauga in cos
-10%

Jobs to Be Done: A Roadmap for Customer-Centered Innovation - Stephen Wunker

PRP: 132.20 Lei

118.98 Lei

118.98 Lei132.20 Lei

Adauga in cos
-10%

transport gratuit

Creating Superfans: How to Turn Your Customers Into Lifelong Advocates - Brittany Hodak

PRP: 167.40 Lei

150.66 Lei

150.66 Lei167.40 Lei

Adauga in cos
-10%

Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact - Annette Simmons

PRP: 132.20 Lei

118.98 Lei

118.98 Lei132.20 Lei

Adauga in cos
-10%

The Power of Customer Experience: 5 Elements To Make An Impact - Elizabeth Dixon

PRP: 131.67 Lei

118.50 Lei

118.50 Lei131.67 Lei

Adauga in cos
-10%

transport gratuit

Satisfaction: How Every Great Company Listens to the Voice of the Customer - Chris Denove

PRP: 158.72 Lei

142.85 Lei

142.85 Lei158.72 Lei

Adauga in cos
-15%

transport gratuit

The Customer Science Handbook: Using Behavioral Insights to Create Breakthrough Customer Experiences - Alexander Chernev

PRP: 244.93 Lei

208.19 Lei

208.19 Lei244.93 Lei

Adauga in cos
-10%

transport gratuit

Maximizing Customer Loyalty - C. William Crutcher

PRP: 206.25 Lei

185.62 Lei

185.62 Lei206.25 Lei

Adauga in cos
-15%

The Strategic Customer Success Manager: A Blueprint for Elevating Your Impact and Advancing Your Career - Chad Horenfeldt

PRP: 135.72 Lei

115.36 Lei

115.36 Lei135.72 Lei

Adauga in cos
-15%

Do B2B Better: Drive Growth Through Game-Changing Customer Experience - Jim Tincher

PRP: 117.74 Lei

100.08 Lei

100.08 Lei117.74 Lei

Adauga in cos
-10%

transport gratuit

Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service - John Goodman

PRP: 165.25 Lei

148.72 Lei

148.72 Lei165.25 Lei

Adauga in cos
-15%

transport gratuit

The Apple Experience (Pb) - Carmine Gallo

PRP: 198.61 Lei

168.82 Lei

168.82 Lei198.61 Lei

Adauga in cos
-10%

transport gratuit

No B.S. Guide to Maximum Referrals and Customer Retention: The Ultimate No Holds Barred Plan to Securing New Customers and Maximum Profits - Dan S. Kennedy

PRP: 154.94 Lei

139.45 Lei

139.45 Lei154.94 Lei

Adauga in cos
-10%

transport gratuit

Rethinking Users: The Design Guide to User Ecosystem Thinking - Michael Youngblood

PRP: 218.32 Lei

196.49 Lei

196.49 Lei218.32 Lei

Adauga in cos
-10%

transport gratuit

The Customer-Base Audit: The First Step on the Journey to Customer Centricity - Peter Fader

PRP: 184.72 Lei

166.25 Lei

166.25 Lei184.72 Lei

Adauga in cos
-10%

transport gratuit

No Thanks, I'm Just Looking: Sales Techniques for Turning Shoppers Into Buyers - Harry J. Friedman

PRP: 154.69 Lei

139.22 Lei

139.22 Lei154.69 Lei

Adauga in cos
-10%

You Will Be Satisfied - Bob Tasca

PRP: 118.97 Lei

107.07 Lei

107.07 Lei118.97 Lei

Adauga in cos
-15%

The Hospitality Mentality: Create Raving Fans Through Your Guest Experience - Josh Liebman

PRP: 117.49 Lei

99.87 Lei

99.87 Lei117.49 Lei

Adauga in cos
-15%

transport gratuit

100 Proven Ways to Acquire and Keep Clients for Life: The Path to Permanent Business Success - C. Richard Weylman

PRP: 167.34 Lei

142.24 Lei

142.24 Lei167.34 Lei

Adauga in cos
-10%

Blueprint for Customer Obsession - B. A. Marbue Brown

PRP: 136.32 Lei

122.69 Lei

122.69 Lei136.32 Lei

Adauga in cos
-15%

The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business - Blake Morgan

PRP: 123.94 Lei

105.35 Lei

105.35 Lei123.94 Lei

Adauga in cos
-15%

The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd - Mark Colgate

PRP: 148.39 Lei

126.13 Lei

126.13 Lei148.39 Lei

Adauga in cos
-15%

transport gratuit

Salesforce for Dummies - Liz Kao

PRP: 165.53 Lei

140.70 Lei

140.70 Lei165.53 Lei

Adauga in cos
-15%

transport gratuit

The CX Imperative: Five Strategic Practices for Renewal of the Customer-Centered Enterprise - Mark Fithian

PRP: 167.40 Lei

142.29 Lei

142.29 Lei167.40 Lei

Adauga in cos
-10%

transport gratuit

Treating People Not Patients: Transformational Insights on Hospitality and Human Connection to Provide High Quality Care Experiences for People and - Dmd Michael Sonick

PRP: 185.94 Lei

167.35 Lei

167.35 Lei185.94 Lei

Adauga in cos
-15%

Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet: The Proven Path to Delighting Your Customers, - Ron Kaufman

PRP: 131.85 Lei

112.07 Lei

112.07 Lei131.85 Lei

Adauga in cos
-10%

Winning Her Business: How to Transform the Customer Experience for the World's Most Powerful Consumers - Bridget Brennan

PRP: 123.94 Lei

111.55 Lei

111.55 Lei123.94 Lei

Adauga in cos
-10%

Waiting for Service - Amas Tenumah

PRP: 86.74 Lei

78.07 Lei

78.07 Lei86.74 Lei

Adauga in cos
-10%

transport gratuit

Elevating Engagement: Uncommon Strategies for Creating a Thriving Member Community - Amanda Lea Kaiser

PRP: 166.94 Lei

150.25 Lei

150.25 Lei166.94 Lei

Adauga in cos
-10%

transport gratuit

Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale - Robin Lent

PRP: 198.40 Lei

178.56 Lei

178.56 Lei198.40 Lei

Adauga in cos
-15%

transport gratuit

Marketplace Dignity: Transforming How We Engage with Customers Across Their Journey - Cait Lamberton

PRP: 159.52 Lei

135.59 Lei

135.59 Lei159.52 Lei

Adauga in cos
-10%

The 5 Principles of IT Customer Service Success - Don R. Crawley

PRP: 61.94 Lei

55.75 Lei

55.75 Lei61.94 Lei

Adauga in cos
-10%

Creating Customer Evangelists - Jackie Huba

PRP: 92.69 Lei

83.42 Lei

83.42 Lei92.69 Lei

Adauga in cos
-15%

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits - John Goodman

PRP: 134.91 Lei

114.67 Lei

114.67 Lei134.91 Lei

Adauga in cos
-15%

transport gratuit

Make Your Brand Legendary: Create Raving Fans with the Customer Experience Engine - Scott Wozniak

PRP: 187.20 Lei

159.12 Lei

159.12 Lei187.20 Lei

Adauga in cos
-10%

transport gratuit

Fast Fulfillment: The Machine That Changed Retailing - Sanchoy Das

PRP: 216.94 Lei

195.25 Lei

195.25 Lei216.94 Lei

Adauga in cos
-15%

transport gratuit

Project Dynamics: Moving Beyond Time, Scope and Budget for Successful Customer Project Management - Shane Anastasi

PRP: 216.69 Lei

184.19 Lei

184.19 Lei216.69 Lei

Adauga in cos

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