Most people are not good at a skill that is critical to their job! Even when they attend training, their skill does not improve. Why? Because conflict is an emotional experience and not a rational, logical event.

If your goal is to get better outcomes when dealing with conflict and you are like most people, you probably need some help in learning to manage your emotions. This book is packed full of tools that you can use today to make a difference in your career. Like a buffet, you can pick and choose the tools that feel most comfortable for you or will fit best with your situation. When you put together a plan that feels right for you, you will get those better outcomes you need and want.