126 Lei 140 Lei
sau 12600 de puncte. Detalii.
Livrare in 3-5 saptamani
An aparitie: 2019
Autor: Roger Dooley
Categoria: Business Management
Categoria: Organizational Development
Editura: Mcgraw-hill Education
Format: 231 x 164 x 28 mm
Nr. pagini: 320
Boost profits and growth by reducing "friction" in every customer interaction
Amazon, Netflix, Google, and Uber all have one thing in common: They have built empires on making every interaction effortless for customers. In today's high-speed, customer-empowered world, speed and efficiency with which business transactions are made determine ultimate success or failure.
This groundbreaking guide makes the case that every business-and that includes yours!-can gain a competitive edge by reducing those points of friction that impede smooth business exchanges. Friction teaches you how to identify roadblocks, alter them for the benefit of both business and customer, and create positive, lasting change.
Livrarea se face din stoc din depozitul de carte Libris, in zilele lucratoare. Transportul este gratuit prin curier rapid, oriunde in Romania, pentru orice comanda de minimum 90 de lei. Pentru orice solicitare apelati call center-ul Libris de luni pana vineri intre orele 8-20.